Embarking on your first shopping journey with Japan With Love? Get ready to unlock a treasure trove of authentic Japanese beauty, lifestyle, and food products, delivered right to your doorstep! We know diving into a new online store can be exciting, but also a little overwhelming. That's why we've crafted this guide especially for you, our first-time shopper. Discover how to make the most of your initial experience, from snagging exclusive discounts to understanding our seamless shipping and reward programs. Let's make your first taste of Japan With Love truly delightful!
1. Shipping protection & How to apply
This section will give you a detailed explanation of our "Shipping protection" service and how to apply the service to your orders!
1.1. What is shipping protection?
Shipping protection gives you extra peace of mind when shopping at Japan With Love. If your package is partially damaged during transit, you’ll be eligible for a refund on the affected item(s) and the applicable shipping portion. In the rare case that your order is entirely lost or damaged, you can receive a full refund, including shipping, after our Customer Support team verifies the issue.
1.2. How to apply shipping protection?
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Click the cart icon located at the top right corner of the website
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Scroll to the bottom of your cart summary page
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Look for the “Shipping Protection” option
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The box is usually checked by default, meaning Shipping Protection is automatically included in your order. If it isn’t, simply click to check the box and apply the service.
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Check the box "I have read and agree to the Terms and Conditions", and choose the "Checkout" button to place your order.
Once selected, your order will be protected automatically at checkout, no extra steps needed!
2. How to add gift wrapping to your order
- Click on the cart icon at the top right corner of the website
- Scroll to the bottom of your cart page
- Find the “Gift Wrapping” option
- Check the box next to it to apply the service for $5.99
>>> Note: Maximum gift wrap size is 45 x 40 x 12 cm
3. Tracking your order
To track your order, open the Order Confirmation email sent by Japan With Love. Copy your Order Number, then go to our tracking page: https://japanwithlovestore.com/pages/order-lookup
Paste your Order Number into the corresponding box, and enter the Email or Phone Number you used during checkout.
Alternatively, if you already have your tracking number, you can use it directly on the shipping carrier’s website:
4. Add a note to your order
- If you have special requests like gift messages, product customization, or delivery instructions, follow these steps to let us know:
- Click on the cart icon at the top right corner of the website
- Scroll to the bottom of your cart page
- Find the “Add a note” field below your listed items
- Tick in the box and type your message or request for us (e.g., ship promptly for me, gift messages, etc.)
Proceed to checkout, your note will be sent with your order!
5. Store credit
Store credit is a convenient refund or reward option that allows you to shop again at Japan With Love without using your original payment method. It never expires, protects you from exchange rate fluctuations, and can be used instantly at checkout. Plus, refunds via store credit are processed faster, you’ll receive the amount as soon as you choose this option, and there’s no additional cost to get your refund.
How to view your store credit – Step by step
- From the homepage, tap the hamburger (☰) icon in the upper-left corner
- Select "My Account"
- Tap the hamburger icon again
- Go to "Profile" and scroll to the bottom
- Under the “Payment Method” section, your available store credit (if any) will be displayed
6. Reward Points
At Japan With Love, every purchase and interaction can bring you closer to great discounts. Here’s how you can earn and redeem JWL Points.
6.1. Ways to earn JWL points
- Place an order: Earn 2 JWL Points for every $1 spent
- Follow us on Instagram: +30 JWL Points
- Share on Facebook: +30 JWL Points
- Like on Facebook: +30 JWL Points
- Celebrate your birthday: +200 JWL Points (make sure your birthday is saved!)
6.2. Ways to redeem JWL points
- Order discount: 100 JWL Points = $1
- 5% off coupon: Redeem with 3000 JWL Points
6.3. Refer your friends
Invite your friends to shop at Japan With Love and earn rewards together! Share your unique referral link, your friend will receive a $5 off coupon, and you’ll earn points once they complete their first purchase. What an easy way to spread the love and save more!
7. Apply your first-time discount code
First-time shopper? Enjoy a special discount just for you! The first-time discount code is a promotional offer available exclusively to new customers at Japan With Love.
Step 1: Subscribe to Japan With Love
There are two easy ways to subscribe and receive your discount code:
- Option 1: Wait a moment after landing on the site, a pop-up window will appear. Enter your email and date of birth.
- Option 2: If the pop-up doesn't show, scroll to the bottom of the homepage and use the subscription box to sign up with your email.
Step 2: Check your email
Check your inbox for an email from Japan With Love. If you don’t see it, be sure to look in your Spam or Promotions folder. Still haven’t received it? Please contact our Customer Support at hello@japanwithlovestore.com for assistance.
Step 3: Apply the code at checkout
At the final step of checkout:
- Enter your discount code in the promo code box
- Click “Apply”
- Then click “Pay Now” to complete your order and enjoy your savings!
8. Get notified when items are restocked
Is the product you’re looking for out of stock? Don’t worry, you don’t need to check our site every day. You can easily get notified when the item is restocked by following these steps:
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On the product page, click the “Notify Me When Available” button
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Enter your email address in the pop-up form
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(Optional) Tick the box “Add me to your email list” if you’d like to receive updates on new arrivals and hot-selling items
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Click “Notify Me When Available” and we’ll send you an email as soon as your favorite item is back in stock!
9. Save your favorites with the Wishlist feature
Love a product but not quite ready to buy? Use our Wishlist feature to save your favorite items, whether they’re in stock or not, and come back to them later when you're ready to make a purchase.
>>> Note: You’ll need to log in to your Japan With Love account to save items to your wishlist.
How to add a product to your Wishlist:
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Option 1: On the product page, click “Add to Wishlist” when the pop-up appears
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Option 2: Or, scroll down to the product information section and click “Add to Wishlist” under “More payment options."
Once clicked, the item will be instantly saved to your wishlist.
How to delete a product from your Wishlist:
Click on the "X" icon on the top left corner of the product to remove it from your Wishlist.
How to access your Wishlist:
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On the homepage, click the heart icon next to the shopping cart.
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This will take you to your wishlist, where you’ll find all the products you’ve saved.
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From there, you can click on a product to view details or click “Add to Cart” to place your order when you're ready.
Keep your favorites in one place and shop when the time is right!
10. Our policies
The guide above offers a quick overview to help you shop with ease at Japan With Love. If you'd like to learn more about our policies, how we operate, handle specific requests, or how customs and taxes work, please explore the links below for full details:
11. Request for more
If you have any additional questions, requests, or special instructions, the Japan With Love Customer Support team is always happy to assist. For the best support, please let us know how we can help by filling out the survey or contact form below.
- Japan With Love survey: Survey
- Or use our contact form: Contact form
Shopping at Japan With Love should feel just as delightful as the products we deliver. With this guide, you're now equipped to place your first order with ease, knowing how to apply discounts, track shipments, and earn rewards along the way. Whether you're treating yourself or gifting someone special, we're here to make every step smooth and satisfying.
Still have questions? Don’t hesitate to reach out, we’re just a message away. Welcome to the Japan With Love family, and happy shopping!