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How We Ship
Items will be shipped from Japan. We usually ship within 1-3 business days of receiving cleared payment but please note that it could take longer depending on the product and the quantity of items ordered.
Shipping Address Changes
If you would like to change the shipping address of your existing order/s, please contact our customer support at email@example.com with the order number and your new address details.
Please note that we will not be able to make any modifications to an order that has already been shipped.
Late Delivery and Lost orders
The delivery timeframe described in the table above is only an estimate and there will be cases where a package take longer than expected to be delivered depending on the situation of the postal service or carrier. Any delay by these services is not our responsibility and orders will not be eligible for any kind of compensation under these circumstances.
When choosing a shipping method with tracking available, please be sure to check the status of your delivery by using the tracking number associated with the order. If an order takes considerably longer than our estimates, we kindly ask you to try and contact the postal service or carrier in your country to be updated on the situation.
If a package appears to be lost, please contact our customer support at firstname.lastname@example.org and we will start an investigation with the postal service.
Any compensation will be offered in the form of Store Credit unless special circumstances apply.
Damage in Transit
If a package appears to be badly damaged at the time of delivery, we kindly ask our customers to refuse it so that we can file a claim with the postal service (the help of the customer might be required).
In case a package was delivered and the items inside are damaged, please contact us at email@example.com with pictures and we will try to find a solution with you.
Japan With Love reserves the right to decide on a case-by-case basis if the damage is substantial enough to be eligible for compensation. In any other case, our Return Policy will apply.
Import Fees & Taxes
Since all orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price.
As the rules and value thresholds differs by country, we invite you to please refer to your country's government website.
Any order returned or not accepted because of import duties left unpaid will be subject to a 10% re-stocking/cancellation fee if a refund is requested. Please also see our Return Policy.
About the old and new version
We will regularly update new version when manufacturers release new versions. Moreover, after receiving the order from you, if the old version in stock is out of stock, we will send to you the new version.
In case you still want to use the old version, please contact us before ordering to confirm the version of the goods you will receive.
Sometimes you will receive an old version, but when you check your order again, you still see the image in the product description as an old version, that means we haven't updated the new image yet. Hope you understand with our situation. Thank you very much.