You have 30 days after receiving your item to request a return.
The reasons we accept returned goods:
Same condition as you received.
No damage or stains on the product.
Unused, with tags, and in its original packaging.
For defective, damaged or wrongly delivered goods, please contact our Customer Care department via email@example.com, attach an unboxing video of goods, and detailed pictures to review the condition of the goods. and have the most specific treatment for your case.
You will have to pay the two-way shipping fee to the customer (the way to the customer's address and the way back to our warehouse) in the following cases:
Customers do not pay import tax in your country.
The address is incorrect.
The customer does not provide the required documents for the destination country.
Therefore, you should carefully consider “Should I return the goods or not?” because the international shipping fee is a fee worth considering.
Returns unwanted items
Merchandise must be in like-new condition, with all parts and components included, wrapped precisely as the manufacturer's packing, and without damage to the outside packaging. Opened "blister packaging," "blister card," or sealed "blind box" products can not be opened without cutting or breaking the package, nor can the seal be returned. Pre-owned products and Lucky Bag contents are likewise non-refundable.
If the following requirements are followed, we will allow the return and fully reimburse your purchase price once we receive the returned items. We can not, however, reimburse the original delivery cost or any return shipping fees.
Return damaged or defective items
Damaged or faulty products must be returned to us as an approved return as requested by our customer service staff for a reimbursement. If these requirements are satisfied, we will reimburse the full purchase price of the items, as well as the original shipping expenses and any return shipping costs.
Product damage does not include damage to the product package or box. We may only accept returns if the natural products are damaged or defective.
In the event of obvious user abuse, we have the right to reject claims of manufacturing flaws in merchandise.
Packages are returned by post office or courier
A package returned to us as undeliverable or unclaimed by the post office, or a package rejected by the receiver for any reason, is not an allowed return. As a result, at our discretion, it may not be eligible for a refund of the cost of the products.
Shipping expenses will never be paid if a parcel is returned to us by the post office as undeliverable or unclaimed, or if the receiver rejects the delivery for any reason. What. This is because if the items are returned, we will be responsible for the international shipping charge for your return order.