At Japan With Love, we are committed to providing accurate and up-to-date product information on our website, including pricing, availability, descriptions, and images. While we take great care to ensure the correctness of all listings, occasional errors may still occur due to technical problems or accidental data entry issues, most commonly involving pricing.
In keeping with our customer-first philosophy, we will notify affected customers as soon as the issue is identified and offer appropriate resolution options. Depending on the situation, these may include:
• Proceeding with the order using the corrected product details, such as price, description, image, or stock, if the customer agrees
• Offering a comparable alternative product if the original item is no longer suitable or available
• Canceling the order in part or in full and issuing a refund (if payment has already been processed), when no acceptable alternatives can be provided or if the customer declines the proposed options
Please be advised that receiving an automated confirmation email does not imply final acceptance of the order if any inaccuracies, especially related to pricing, are discovered.
We handle these situations with transparency, integrity, and a strong dedication to customer satisfaction. We sincerely appreciate your understanding in the event such an issue occurs.