Dear Alejandra Peragallo Alvarez,
I am Hara from Japan With Love. Thank you so much for reaching out. We have checked your order, it shows 'returned to sender' status, I think it is on the way to come back to us. Could you help us to wait until we receive it? because we have a policy of returning and refunding the fee based on that reason. When Japan post delivery to us, they will give us the reason for returning.
We would like to know the reason, then we will refund you. Thank you so much for your patience.
Best regards,
Hara.
For your reference:
'Return Goods
When shipping partners return the goods to us for the following reasons, the customers will not receive a full refund:
- Customers do not pay for the import tax in your country.
- There is no recipient.
- The address is incorrect.
- The customer does not provide the required documents for the destination country.
- The reasons related to the import laws of the destination country, the customer need to find out carefully before ordering.
If goods are returned to us, we have to pay for return shipping fee to the carrier partners and could not receive transport charges. Therefore, we will charge two-way shipping fee for the above cases.'
